Last Updated: November 30, 2025

ASTRAWIN INDIA PRIVATE LIMITED ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access our website, software products, IoT platforms, mobile applications, and IT services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name, email address, phone number, address
• Company name, designation, GST/PAN (for business clients)
• Login credentials (if applicable)

b. Technical & IoT Device Data

• IP address, device ID, browser type, operating system
• IoT device sensor data, usage logs, telemetry, location data (only when required)

c. Payment & Billing Information

• UPI, bank details, invoice details (processed via secure third-party payment gateways)

d. Usage Analytics

• Pages visited, actions performed on platform, time spent, crash analytics, cookies

2. How We Use Your Information

We use collected data for:

• Account registration & authentication
• Providing software, IoT, or hardware services
• Customer support & troubleshooting
• Product improvement, analytics & security monitoring
• Billing, invoicing, legal & regulatory compliance
• Marketing communication (only with consent)

3. Legal Basis for Processing

We process data under:

• User Consent
• Contractual Obligation
• Legitimate Business Interest
• Compliance with Law (ex: IT Act, DPDP Act 2023, GDPR where applicable)

4. Data Sharing & Disclosure

We do not sell personal data.

We may share data with:

1. Verified third-party vendors (cloud hosting, payment gateway, SMS/Email provider)
2. Legal or regulatory authorities if required by law
3. Internal teams under NDA for support & operations

All third-parties follow strict data protection standards.

5. Data Retention

We retain personal data only as long as necessary for business, legal, and audit purposes. IoT/usage logs may be anonymized and retained for analytics.

6. Your Rights

Depending on applicable laws, you may request:

• Access to your data
• Correction or updating
• Deletion (Right to Erasure)
• Restriction of processing
• Withdrawal of consent
• Data portability request

Requests can be sent to: info@astrawinindia.com

7. Cookies & Tracking

We use cookies and similar technologies for session management, analytics, and personalization. You may disable cookies through browser settings.

8. Security Measures

We implement industry-standard security including:

• End-to-end encrypted data transmission (HTTPS)
• Access control & role-based permissions
• Encrypted database storage
• Periodic vulnerability assessments

However, no system is 100% secure. Users accept reasonable risk.

9. Children's Privacy

We do not knowingly collect data from children under 18.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with an updated "Last Updated" date.